Feedback from previous guests about their experience.
68%
were satisfied with the hotel and would gladly return
Clean environment
Helpful staff
Dirty carpet
Underwhelming bar
6.8/10
Nice
Rooms
6.2
Location
7.4
Service
7.4
Dining
7.6
Guest reviews
6.8/10
based on 5 reviews
3.5/5
based on 492 reviews
7.0
7.0/10 based on 2331 reviews
#201 of 347 hotels in Hamburg based on Tripadvisor
Alexander
United Kingdom,
March
2025
7.4/10
The hotel offers great service with friendly staff who are eager to assist you. The breakfast is varied and fresh, which was a highlight for me. However, the rooms leave a bit to be desired, as some are quite small and have issues with upkeep, particularly in the bathrooms. While it's conveniently located near public transport, the overall atmosphere felt a bit lacking.
Rooms
6.0
The rooms were clean but somewhat cramped, and there were some maintenance issues to address.
Service
7.0
Staff were polite and welcoming, but their assistance could be more proactive.
Location
8.0
The hotel is conveniently located with good access to public transport, making it easy to explore the area.
Dining
9.0
Breakfast offerings were excellent and varied, with plenty of fresh options to choose from.
Facilities
7.0
The facilities are basic but clean; amenities in the rooms were appreciated.
Jason
United Kingdom,
March
2025
6.6/10
The hotel has a clean and friendly atmosphere, with helpful staff and good access to public transport. I appreciated the variety in the breakfast options, but some areas needed more attention, especially the bar and certain cleanliness aspects in the room. The location just outside the city center provided a quiet environment, yet it made accessing attractions a bit more challenging.
Rooms
6.0
The room was tidy overall, although the carpet was quite dirty. After some complaints, I was given another room that was small but acceptable.
Service
7.0
Service at the front desk was efficient and helpful. However, there were some hiccups with management that should be addressed.
Location
7.0
The location is decent with good access to public transport, making it accessible despite being slightly outside the main city attractions.
Dining
7.0
Breakfast was good with a variety of options available, but I found the bar to be underwhelming.
Facilities
6.0
The facilities were adequate but showed signs of neglect in some areas. Improvements could be made.
Clean environment
Dirty carpet
Grace
United Kingdom,
February
2025
6.6/10
The hotel had great service at the front desk, and the breakfast selection was quite extensive with plenty of fresh options. However, the rooms felt a bit unkempt with some cleanliness issues, specifically in the bathroom and refrigerator. Additionally, the bar area lacked atmosphere, and the ventilation in our room was not functioning well. Overall, while there were some positives, the stay could have been much better with a few improvements in room maintenance.
Rooms
6.0
The room was decent but had issues like non-working bathroom ventilation and cleanliness concerns such as black dirt in the refrigerator. The layout was not ideal, making it easy to wet the floor from the bathtub.
Service
7.0
The front desk service was great, with polite staff who were helpful throughout our stay. However, there were some miscommunications regarding check-in and access to our room, which was quite disappointing.
Location
7.0
The hotel is located a bit outside the city center, which gives it a quieter atmosphere, but it's still accessible with a 10-minute walk to the train station.
Dining
8.0
Breakfast was good with lots of choices, although the orange juice machine was in need of deep cleaning. It was a highlight of the stay, offering fresh fruits and vegetables.
Facilities
5.0
The hotel facilities were basic and lacked an inviting atmosphere, with a bar that was more like a few tables set up in the reception area. There was also no sauna or pool, which would have added to the amenities.
Owen
United Kingdom,
January
2025
6.6/10
Overall, my stay at the hotel had some positives, such as the cleanliness and comfort of the rooms, along with the quick check-in process. However, I had a disappointing incident where someone unexpectedly entered my room, and the bar area was quite underwhelming. While the breakfast was good, it could use some improvement in certain aspects.
Rooms
7.0
The rooms were clean, cozy, and equipped with comfortable beds, but were a bit small and lacked sufficient sockets near the beds.
Service
8.0
The front desk staff were friendly and helpful, quickly assisting with local information and welcoming me with a drink upon arrival.
Location
6.0
The hotel is situated a bit outside the city center, which made it a quiet place to stay, but not overly convenient for exploring nearby attractions without a vehicle.
Dining
7.0
The breakfast offered a wide variety, which I really enjoyed, but the cleanliness of the juice machine could use some attention.
Facilities
5.0
While the hotel had a nice sauna, the bar area was quite limited and didn't provide a vibrant atmosphere.
Clean and cozy rooms
Unexpected room entry
Ed
United Kingdom,
December
2024
7.2/10
I recently had a stay at this hotel, and while there were some great aspects like the cleanliness and friendly staff, the room I received could have been better. The location was convenient for my needs, but the dining experiences left something to be desired. Overall, it's a decent choice if you're looking for good value, but there are definitely areas for improvement.
Rooms
6.0
The room was quite small and not very well maintained. It could really use a deep clean and the lack of air conditioning made it less comfortable.
Service
8.0
I found the staff to be very friendly and easy to talk to, always willing to help with any queries I had.
Location
9.0
The location was ideal for my needs, situated conveniently with a bus stop just a short walk away, making it easy to get around.
Dining
7.0
The dining options were decent but not remarkable. I appreciated some good choices, but it could have been better.
Facilities
6.0
The hotel had basic facilities but nothing extraordinary to highlight, making it feel a bit lacking.